CloudMigrator365 offers a comprehensive self-service Knowledge-base and a ticketed support system – free to licensees, and those running a free trial.
Click the help button to go to our Knowledge-base. You do not need to be registered or to login to use this service.
If you are unable find what you are looking for in the Knowledge-base, please feel free to log a case on our support desk using the support button.
If this is the first time you use this service, you will be required to register with your email address.
Our support desk operates between 08:00 – 01:00 BST.
All requests are prioritized and we aim to respond by email within one working day, often within hours.
Sometimes it may be necessary to arrange to call you by phone or ask you to participate in an online shared session to solve your problem.
When raising tickets please ensure you give us as much detail as possible including source platform, type of migration, connection checker output, screenshots, configuration (XML) and trace file.
Too often we see cases with little or no supporting information and have to follow these up with requests for further information. Without knowing what platform you are migrating from, what you have already tried to do, how you have configured the tool and what error messages you are getting, our support engineers are will struggle to help.
If you just ask for help without any of this required information your case will be unnecessarily delayed.
Please see here for help with generating a trace file.